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Transformed Self Policies

Order Delivery & Cancellation

All Orders made by the Buyer under this Agreement must be placed using the webpages on this Site and must specify the information requested, including (but without limitation):

(a) Quantity and description of Products(b) The full street address to which the Product is to be delivered(c) Current billing address to which credit card statements are sent.

The Buyer must complete all information requested on this website and credit card payment sites for the Order to be processed by Transformed Self.

Transformed Self will not accept orders:·

(a) From trade customers who are buying Products for resale;(b) If the Buyer does not offer to pay by one of the credit cards or PayPal listed in this website; or(c) If the Buyer's credit card provider or PayPal does not confirm the payment.

Transformed Self will send the Buyer an e-mail acknowledging the Products ordered as soon as possible after the Buyer places an Order. If Transformed Self does not accept the Buyer's Order for any reason, it will inform the Buyer by email in the same manner.


Delivery of a Product will occur between 2-6 business days after acceptance of an Order. A Buyer cannot arrange collection of Orders from Transformed Self either in-person or via alternative courier.

The Buyer acknowledges that Transformed Self may, from time to time, be subject to production, delivery or other unforeseen delays and that Transformed Self may allocate distribution of Products ordered among its customers at its sole discretion.

If Buyer's Order has not been delivered within a reasonable time, the Buyer should contact Transformed Self via the Contact page on this website

If no one is available at the delivery address to receive the Products, Transformed Self's delivery agent will leave an "unable to deliver" card at the address and the Buyer should follow the directions on that card to obtain delivery of the Products. Transformed Self reserves the right to make partial delivery of an Order.


Payment for Products purchased from Transformed Self via the Site can be made only by VISA or MasterCard credit cards via the credit card gateway or via PayPal using Visa or MasterCard credit cards or via the PayPal system using Visa, MasterCard or funds transfer payment methods. Credit card information submitted by the Buyer will be verified by the credit card provider or PayPal, and the Buyer will be advised if their Order has been accepted. The Buyer agrees to submit to Transformed Self such information as may be reasonably requested by Transformed Self or the credit card provider for the authorization and verification of its credit card purchases.

Please note that Buyer credit card numbers and details are not processed or retained on Transformed Self systems. Transformed Self reserves the right to exercise its lawful remedies if a dispute arises over payment through the Buyer's credit card provider. In particular, but without limitation, if the Buyer's credit card provider rejects a payment when due, Transformed Self at its discretion may delay or cancel delivery of Orders placed by the Buyer. Transformed Self may also offset and deduct from any refund due to the Buyer all sums owed by the Buyer to Transformed Self. If the Buyer's account is placed in collection, Transformed Self will be entitled to claim all reasonable expenses for collection, including legal fees incurred in connection therewith.

Cancelling an order

If the Buyer wishes to cancel an Order prior to shipment, the Buyer must contact Transformed Self Shop Online and Transformed Self will endeavour to accommodate the Buyer's request provided the merchandise has not been shipped.

If the Buyer's entire order is cancelled prior to shipment Transformed Self will apply a credit to the Buyer's credit card and may also apply a cancellation fee.

If an Order has already shipped Transformed Self's Incorrect Ordering of Consumables & Other Items procedure listed below will apply.

Dead on Arrival (DEA)

A Product is deemed to be DOA if it fails to function according to its specifications either on set-up by the Buyer or within 14 days of its purchase date. The time period for calculating DOA commences two working days after delivery of a Buyer's Order. If the Buyer believes that a Product is DOA, they must contact Transformed Self report the DOA status and discuss the fault. If Transformed Self considers the Product to be DOA, it will issue return instructions to the Buyer. Transformed Self will pay the freight cost associated with the return of a DOA Product, provided that the Buyer uses the Transformed Self nominated freight carrier. Transformed Self will deliver a replacement Product to the Buyer promptly upon receipt of a product that it considers to be DOA. FREIGHT METHODS Transformed Self will arrange delivery of all Products to the Customer using its nominated freight carriers.

Incorrect Supply of Order

If due to an error on the part of Transformed Self, the Buyer receives a Product which does not conform to its Order, the Buyer must contact Transformed Self within 7 days of receipt of the Product and may purchase a replacement Product from the Site, after returning the original Product to Transformed Self, provided that the returned Product is in new condition with its original packaging unopened. Before returning a Product, the Buyer must obtain from Transformed Self return instructions via the Contact Page on this website. PRODUCTS DAMAGED IN TRANSIT Claims for alleged damage to Products caused in transit from Transformed Self to the destination specified by the Buyer must be notified to Transformed Self as stated below within 48 hours of receipt of delivery and the Buyer must contact Transformed Self via the Contact Page of this website and obtain return instructions.

Delivery Outside Australia

The Buyer will be advised of any Product shipping charges at the time of purchase as set out on the Delivery Charges page of the Checkout.